Refund Policy

We want you to love shonglap.io. If you're not satisfied within the first 7 days of a paid plan, we'll happily refund your most recent payment.

Eligibility

• Refund requests must be submitted within 7 days of the initial paid charge.
• Refunds apply only to your first billing period on each plan.
• Add-on purchases (e.g. extra AI replies) are non-refundable once consumed.

How to request

Email billing@shonglap.io with your account email and order ID. Refunds are processed within 7–10 business days back to your original payment method.

Plan changes

You can upgrade or downgrade your plan at any time. Downgrades take effect at the end of the current billing cycle.